What is INSPASS?
Q. My friend told me that there is a special program for frequent travelers to get through US Immigration faster. Can you explain that program to me?
A. The program is called INSPASS. US citizens and citizens of select countries, which includes Japan, who travel to the United States on business at least 3 times a year are eligible to enroll in the program at any INSPASS enrollment office.
Q. How does INSPASS work?
A. Arriving at selected airports, the traveler proceeds to an INSPASS inspection queue. There, the person inserts a card issued to them at enrollment to an INSPASS kiosk, similar to an automated bank teller machine. Automated inspection kiosks are not staffed, and INSPASS is only available at airports. Responding to messages on the kiosk's touch-screen display, the traveler is prompted to enter their flight number (certain persons only) and to place their hand in a hand geometry reader. An I-94/receipt of the inspection is printed by the kiosk that directs the traveler to proceed to US Customs inspection. If this check is not successful, a screen message refers the traveler to an US Immigration Inspector in a nearby inspection booth. Processing times of 15-20 seconds are typical.
Q. Which airports have INSPASS kiosks?
A. INSPASS is currently operational at international airports at:
Q. Is there a fee to enroll in INSPASS?
Q. How long is INSPASS enrollment valid?
A. One year.
Q. How do I enroll in INSPASS?
A. Visit or contact an INSPASS enrollment office and request INS form I-823 (Application - Inspections Facilitation Program). Forms are also available by calling 1-800-870-3676. You must appear in person at an INSPASS enrollment office to be interviewed and to have a card issued.
Q. Where is the location of the local INSPASS enrollment office?
A. It is located at Los Angeles International Airport. It is at the Tom Bradley International Terminal - international arrivals level, by the information desk. The phone number is 310-215- 2101 ext. 142. It is open Monday - Friday, 8:00 a.m. - 9:00 p.m., Saturday, 8:00 a.m.-4:00 p.m. It is closed Sundays.